Technology & Operational Solutions, Inc. - TOpS

Call Center

Our Call Center representatives can handle all of your inbound and outbound telephony needs. Our staff is trained, tested, and their quality is reviewed on a regular basis to ensure that your customers receive the highest level of service available from any call center anywhere in the world!

Order Taking, Returns Processing

Customer Service, Complaint Handling

Insurance Agent Product Training

Medical Device User Education and Technical Troubleshooting

Life Insurance application processing, including exam scheduling

Merchant account application processing

Dinner, Seminar, and Event Reservations

Outbound sponsorship, customer relations, and appointment setting calls

  • Extended coverage available, including holidays
  • Database tracking, recording, and reporting of all calls
  • Scripted answers to standardized questions
  • Updated scripting as needed based on FAQs
  • IVR (Interactive Voice Response) available
  • Order handling, payments, and fulfillment processing
  • Follow-up Customer Satisfaction Surveys

 

Technology & Operational Solutions, Inc.

ph: 1-888-462-8677
fax: 1-888-361-2649
alt: 1-888-GO2TOPS

 

 
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